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Main Responsibilities:
- Oversee the smooth operation of the Service Department’s front office (customer service area) and ensure the delivery of customer service that exceeds expectations while managing service advisors and driving the team to achieve departmental sales targets.
- Lead the training and development of service advisors.
- Monitor customer satisfaction and service performance, generate reports, and lead necessary improvements.
- Calculate and present employee KPIs and sales-based bonuses.
- Communicate with customers to identify vehicle faults, technical issues, or required services, and provide consultation to determine the necessary repairs and services.
- Report daily and monthly work plans and performance to direct management.
- When necessary, assist customers by escorting them to the service bay, showing defective parts, providing technical explanations, and facilitating meetings with engineers or mechanics.
- Focus on customer satisfaction and resolve customer concerns promptly and efficiently.
Job Requirements:
- Bachelor’s degree in Automotive Engineering, Mechanical Engineering, or related technical field.
- Previous experience in the automotive industry.
- Excellent communication skills and strong professional ethics.
- Strong reporting and analytical skills.
- Capable of making decisions, providing leadership, and organizing work effectively.
- Business mindset and strong sales capabilities.
Additional Information:
- Base salary + performance-based bonus + sales incentive bonus.
- Opportunity to attend training with leading international brands.
- Health insurance package.
- Employee transportation.
- Discounts on MSM Group products and services.