DIAGNOSTIC EXPERT

Main responsibilities

  • Work as a final check point of the Passenger car workshop team to diagnose and trouble shoot the problematic vehicles.
  • Develop and sustain Fix It Right Time and Zero Rework approach.
  • Proactively identify patterns in the diagnostic skill gaps of the PC Workshop team to make tactical plan for skill development.
  • Act as a Technical Advisor to the VP Automotive and Aftersales Director for decision-making processes.
  • Provide technical assistance and guidance to customers, service technicians, and dealerships to diagnose and resolve issues related to all PC vehicles.
  • Analyze and interpret diagnostic reports, service manuals, and technical documents to PC Workshop team, Service Advisors and Customers.
  • Interact with customers in a professional and courteous manner, addressing their concerns and questions regarding vehicle maintenance and repairs.
  • Ensure a high level of customer satisfaction by providing timely and accurate information and solutions.
  • Stay up-to-date with the latest MSM Brands’ PC vehicles models, technology, and features.
  • Conduct training and knowledge-sharing sessions for dealership staff to enhance their understanding of PC products.
  • Maintain detailed records of technical inquiries, service requests, and resolutions for reference and analysis.
  • Generate reports to monitor and improve service performance.
  • Help develop the SOPs and Work Instructions needed for PC team on Workshop diagnosis, large repairs to make sure the team meet Fix It Right First Time and Zero rework target.
  • Collaborate with the technical support team to troubleshoot complex technical issues and develop innovative solutions.
  • Accelerate the speed of the PC Workshop team on diagnosing the root cause of the issue, minimize rework and make quick decisions for both customers’ and company’s sake.
  • Act as a liaison between customers, service centers, and the PC Workshop and Service team to resolve challenging problems.
  • Ensure that all diagnostics, repairs and maintenance procedures adhere to Mercedes-Benz and other PC brands’ standards and guidelines.
  • Support QC team and Service team by regularly conduct quality checks to guarantee that service and repair work meets the required standards.

Job requirements

  • Studied in electrical engineering or related field.
  • Professional certifications or licenses in automotive engineering are a plus.
  • Ability to manage schedules and meet deadlines.
  • 10+ years of experience in electrical and controls engineering role.
  • Proven experience in electrical design and PLC programming.
  • Strong knowledge of automated systems in the automotive industry.
  • Ability to work with cross-functional teams.

Additional information

  • Accomodation provided
  • Opportunities to attend training programs from international leading brands.
  • Health insurance package.
  • Employee transport benefits.
  • Flexible working hours.
  • Discounts on MSM Group products.