Employee satisfaction is directly linked to customer satisfaction. MSM Group has identified enhancing employee satisfaction as one of its main objectives, resulting in the highest levels of employee and customer satisfaction in its 25-year history in 2023. To achieve this goal, we have implemented several initiatives:
Team Collaboration – MSM Group operates across specialized sectors and regions, including MSM Automotive, MSM Industrial, and MSM Betastar. Therefore, organizational activities that support collaboration among these sectors are essential. We have organized numerous events such as the MSM Naadam, quiz nights, sports competitions, and year end party etc. Collaboration is one of our core values.
Quarterly Town Hall Meetings – Open communication and information sharing with employees are fundamental to the sustainable development of any organization. In line with this principle, we hold quarterly town hall meetings to provide accessible information on operational performance, achievements, challenges, and our vision for the future. During these meetings, employees have the opportunity to engage with the Board of Directors and management, asking questions and receiving answers.
Talent Development – We continuously support our employees in their growth within the organization, encouraging them to learn new skills and expand their horizons. Additionally, we have implemented a 360-degree leadership program to promote learning and development among employees. Continuous improvement and development are among our cherished values.
Appreciation – We value and recognize the contributions of our employees to the company’s operations every day, celebrating their successes together. Showing appreciation and gratitude towards our employees is one of our key principles.
Compensation – We regularly align our employee incentives with industry best practices and inflation rates, adhering to a fair performance-based system.
By working at MSM Group, employees not only have the opportunity to engage with world-leading brands’ products and services but also to enjoy open communication, ongoing development, and the chance to expand their horizons as part of a supportive team.